Hardware Break-fix

Hardware failure doesn't wait for a convenient moment.

Newcorp's Hardware Break-Fix service keeps your infrastructure running with nationwide coverage, flexible SLAs, and engineers strategically located across the UK.

30+ Years delivering hardware support

Nationwide engineer coverage

4-hour fix SLA available

Get in touch

ISO 9001 / 14001 · Cyber Essentials · Trusted since 1997

What we do

One of our core services. Delivered since day one.

Hardware Break-Fix is the service Newcorp was built on. We have been delivering it since we were founded in 1997 - and it remains one of our most in-demand services today. When hardware fails, the priority is a fast, reliable fix. Our UK-based engineers and spares network are strategically positioned across the UK, ready to respond wherever you are.

Get in touch

Multivendor Support

We support hardware across multiple manufacturers, so your entire estate is covered under a single support contract - regardless of make or model.

Speak to our team about your hardware

Flexible SLAs

SLAs are tailored to your operational requirements. From next business day through to 24/7/365 with a 4-hour fix commitment, we work around your needs.

Tailored to your requirements

Nationwide Coverage

Strategically located engineers and spares holdings across the UK ensure fast response times wherever your infrastructure is based.

Reach out to learn more

HOW WE DELIVER

From first call to fault resolved.

A structured process that gets your hardware back online as quickly as possible.

Fault Logged

Your issue is raised with our UK-based Service Desk, triaged immediately, and an engineer assigned based on your SLA and location.

Engineer Dispatched

A strategically located engineer is deployed to site, with the relevant spares sourced from our nationwide holdings to minimise travel and wait time.

Fault Diagnosed

Our engineer carries out a full on-site diagnosis, identifying the root cause and confirming the correct resolution path before work begins.

Hardware Fixed

The fault is resolved and your hardware is returned to full operation - with full documentation provided and your SLA commitment met.

Technical Overview

The detail that matters when hardware fails.

Get in touch

24/7/365 Availability

Faults can be logged and responded to at any time, every day of the year - with SLAs maintained regardless of when an incident occurs.

Protect your infrastructure today

4-Hour Fix SLA

For critical environments where downtime is not an option, our 4-hour fix SLA ensures rapid on-site response and resolution.

Minimise your downtime

Nationwide Spares Holdings

Spares are held at strategic locations across the UK, ensuring replacement parts are available quickly without relying on lengthy supply chains.

Speak to our team

Multivendor Coverage

We support hardware across a broad range of manufacturers and platforms, covering your full estate under a single support contract.

Cover your hardware today

Accreditations

Accredited for critical environments

Our certifications reflect the structured processes, governance, and security controls required to support mission-critical infrastructure - giving you confidence that your hardware support is delivered to recognised standards.

ISO 9001 & ISO 14001

Our ISO 9001 and ISO 14001 certifications demonstrate disciplined service delivery and responsible environmental management, ensuring consistent quality and accountable handling of infrastructure throughout its lifecycle.

Cyber Essentials

Cyber Essentials certification confirms that core security controls are in place to protect systems and data, reinforcing our commitment to secure and reliable infrastructure support.

30 years of hardware support

Hardware failure is unpredictable. Your support contract shouldn't be.

Newcorp has been delivering hardware break-fix support since 1997. With nationwide coverage, flexible SLAs, and a team that knows legacy and modern infrastructure inside out, we are the support partner you can rely on when it matters most.

Get in touch Call 01477 500766

Get in touch

We'd Love to Hear From You

Whether you’re exploring infrastructure support, planning a new project, or simply have a question, our team is here to help. Send us a message using the form and we’ll get back to you shortly.

Phone:01477 500766

Email:enquiries@newcorp.co.uk

Send us a message

Fill in the form and we'll get back to you within one business day.

Your data is protected under our privacy policy. We never spam.