Service Level Agreement
Overview
All schools and colleges need technical support at some point. Regardless of size, IT equipment does fail and whether you are a Network Manager or a teacher with IT responsibilities, it is always a comfort to have someone to support you when things go wrong. Newcorp can offer a broad range of services to suit our client’s specific requirements from universities to primaries. Our full qualified technicians, who are all SC and DBS cleared, are able to visit on a weekly basis to resolve all your IT issues or alternatively you can simply give us a call to fix a problem or advise and implement a specific IT project. You control what is best for your school.
Services
Newcorp prides itself on its flexibility when it comes to SLAs. These are tailored to every individual school and can be as simple or as comprehensive as you require. To ensure that downtime is minimal, our technicians offer full remote access support, and remote network management. This vastly reduces the risk of technical failure and takes pressure away from staff, allowing them to concentrate on more important matters such as teaching students.
An example of the some of the services we provide are:
- Fully managed maintenance and support for curriculum + admin networks
- Weekly on-site visits
- Support Line call facility and web/email based service desk
- Assistance on ICT security and management
- Hardware and Software Installation
- Maintenance of servers, software and updates
- Maintaining Active Directory and user areas
- Backup hardware set-up and provisioning
- Set-up, configure and re-configure printers
- Backup and emergency on site assistance
- Maintain Microsoft OVS-ES and Office 365
- Audio Visual maintenance
- SIMS support
- Specialised diagnostics checks to faulty equipment
- Project management
- Advice and consultancy
- E-Safety
- Fault and service reports (every term or half term)
Each and every SLA school has their own dedicated technician as well as a dedicated internal account manager. This means that any requirements that occur can be resolved in an efficient and professional manner.
Find Out More
To contact our education team directly please fill in the form below