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Service Level Agreement

Service Level Agreement

Overview

All schools and colleges need technical support at some point. Regardless of size, IT equipment does fail and whether you are a Network Manager or a teacher with IT responsibilities, it is always a comfort to have someone to support you when things go wrong. Newcorp can offer a broad range of services to suit our client’s specific requirements from universities to primaries. Our full qualified technicians, who are all SC and DBS cleared, are able to visit on a weekly basis to resolve all your IT issues or alternatively you can simply give us a call to fix a problem or advise and implement a specific IT project. You control what is best for your school.

Services

Newcorp prides itself on its flexibility when it comes to SLAs. These are tailored to every individual school and can be as simple or as comprehensive as you require. To ensure that downtime is minimal, our technicians offer full remote access support, and remote network management. This vastly reduces the risk of technical failure and takes pressure away from staff, allowing them to concentrate on more important matters such as teaching students.

An example of the some of the services we provide are:

Each and every SLA school has their own dedicated technician as well as a dedicated internal account manager. This means that any requirements that occur can be resolved in an efficient and professional manner.

Find Out More

To contact our education team directly please fill in the form below

Newcorp Computer Services Ltd: 3416520 | Smallwood Mill, Mill Lane, Sandbach, Cheshire CW11 2WW
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